Return Policy

This return and exchange policy applies to Formday orders shipped to our currently supported destinations: United Kingdom, Ireland, France, Germany, Netherlands, Belgium, Spain, Italy, Portugal, Switzerland, Austria, Sweden, Denmark, Norway, Finland, Poland, United States, Canada, Australia, New Zealand.

You may request a return within 14 days from the date your order is delivered. This policy does not limit any statutory consumer rights that apply in your country or region.

For size, color, preference, or other non-defective returns, the product must be new, unopened, unworn, unwashed, with tags attached, and in its original packaging with any hygiene seal intact.

Opened, unsealed, tried-on, worn, washed, altered, or damaged products are not eligible for non-defective return because underwear is a close-to-skin hygiene product.

If your item arrives wrong, defective, damaged, or incorrect, contact support@formday.net as soon as possible with your order number and clear photos. We will review the issue and, once confirmed, provide a replacement, reshipment, or refund where appropriate.

1. Email support@formday.net with your order number, email used at checkout, item name, and reason for return.
2. Wait for return instructions before sending any item back.
3. Pack the item securely in its original packaging.
4. Ship the parcel by mail using a trackable service.

Items sent back without first requesting a return may not be accepted.

For non-defective returns of eligible unopened items, customers are responsible for return shipping costs. Customers may ship the parcel back using a trackable service, or, where Formday provides a prepaid return label, the return shipping cost may be deducted from the refund. For confirmed defective, damaged, or incorrect items, Formday will provide the appropriate replacement, reshipment, refund, or return instructions and will cover required return shipping where applicable.

Exchanges are supported for eligible unopened items, subject to stock availability. In some cases, the fastest way to receive another size or style may be to return the eligible item and place a new order.

Once we receive and inspect an eligible return, refunds are issued to the original payment method. Refunds are usually processed within 7 business days after inspection, though your bank or payment provider may take additional time to post the refund.

Formday does not charge a restocking fee for eligible returns.

Business name: Formday. Business address: 4-1-2206, Renheng Binhai Peninsula, Tangjiawan Town, Xiangzhou District, Zhuhai, Guangdong 519000, China. Customer support: support@formday.net.